⚠️ Important: We Are Not a Pokies Site
PokiesAustralia is a review and information website. We do not operate any gambling services, accept bets, or hold player funds. If you have issues with a specific pokies site (deposits, withdrawals, account problems), you must contact that site directly. We cannot assist with individual pokies site disputes.
✅ What We Can Help With
- 🌐 Website questions: How our reviews work, our rating methodology, general information
- ✏️ Editorial feedback: Corrections, outdated information, suggestions for improvement
- 🎰 Pokies recommendations: General guidance on finding reputable online pokies sites
- 🛡️ Responsible gambling resources: Information about help services and self-exclusion
- 🤝 Partnership enquiries: Business opportunities for pokies operators and affiliates
- 🔒 Privacy requests: Data access, deletion, or other privacy-related matters
- 🔧 Technical issues: Problems using our website
❌ What We Cannot Help With
- 🚫 Pokies site account issues: Login problems, verification, account closures
- 🚫 Deposits and withdrawals: Payment processing, pending withdrawals, refunds
- 🚫 Bonus disputes: Wagering requirements, forfeited bonuses, promo codes
- 🚫 Pokies site complaints: Disputes with specific pokies operators
- 🚫 Gambling advice: What to bet on, winning strategies, predictions
- 🚫 Legal advice: Specific legal questions about your situation
For pokies site-specific issues, please contact the site's customer support directly. Most pokies sites offer 24/7 live chat support.
📋 How to Report a Pokies Site Issue
If you've had a negative experience with a pokies site and believe it should affect our review, here's how to let us know:
- 📸 Document everything: Take screenshots of conversations, terms, and any relevant information
- 💬 Contact the pokies site first: Attempt to resolve the issue directly with their support team
- ⚖️ Escalate if needed: Contact the site's licensing authority if the issue isn't resolved
- 📧 Email our editorial team: Send your documented experience to [email protected]
While we cannot intervene in individual disputes, patterns of complaints may influence our reviews and ratings.
🎰 For Pokies Operators
If you represent an online pokies site and would like to discuss a potential partnership or request a review, please contact our partnerships team.
Partnership Enquiries
- 📧 Email: [email protected]
- 📋 Include: Pokies site name, licence info, contact details
- ⚠️ Note: We do not guarantee reviews or positive ratings
What to Include
- ✅ Pokies site name and website URL
- ✅ Licensing jurisdiction and licence number
- ✅ Brief description of your pokies site and target market
- ✅ Contact person and position
- ✅ Specific partnership interest (affiliate, review, advertising)
Our Standards
We only work with pokies sites that meet our minimum standards:
- ✅ Valid gambling licence from a recognised jurisdiction
- ✅ SSL encryption and secure player data handling
- ✅ Fair pokies from reputable software providers
- ✅ Responsive customer support
- ✅ Reasonable withdrawal times and policies
- ✅ Responsible gambling tools and resources
We do not accept payment for guaranteed positive reviews or specific rankings.
📰 Media Enquiries
For press enquiries, interview requests, or media-related questions:
- 📧 Email: [email protected]
- ⏱️ Response Time: 1-3 business days
Our team can provide commentary on:
- 📊 Australian online pokies trends
- 🛡️ Responsible gambling initiatives
- 🎰 Online pokies industry developments
- 🔒 Player protection and safety
🔒 Privacy Requests
Under Australian privacy law, you have rights regarding your personal information. To submit a privacy request:
- 📋 Access request: Request a copy of personal data we hold about you
- ✏️ Correction request: Ask us to correct inaccurate information
- 🗑️ Deletion request: Request removal of your personal data
- ⚠️ Complaint: Raise concerns about how we handle your data
- 📧 Email: [email protected]
- ⏱️ Response Time: Within 30 days
- 🆔 Verification: ID may be required
For more information, please see our Privacy Policy.
🔧 Report a Problem
Help us improve by reporting issues with our website:
Technical Issues
- 🔗 Broken links or pages that won't load
- 📱 Display problems on mobile or desktop
- ♿ Accessibility concerns
- 🔒 Security vulnerabilities (report privately to [email protected])
Content Issues
- 📅 Outdated bonus information
- ❌ Incorrect pokies site details
- 🔗 Broken pokies site links
- ✏️ Typos or factual errors
Send reports to: [email protected]